Customer Success advisory

Customer Success strategy built for enterprise growth.

Practical, board-aware advice for technology businesses that want Customer Success to strengthen retention, expansion and long-term customer value—not simply manage activity.

The perspective

Move Customer Success from good intention to commercial discipline.

As technology businesses grow, Customer Success can become caught between customer advocacy, support, sales and revenue ownership. Murthwood helps leadership teams define the purpose, operating model and measures that make the function commercially credible.

The work combines an EMEA leadership perspective with first-hand experience of complex enterprise customers. It can focus on a single decision or support a broader change in organisation, executive engagement and post-sale execution.

Where this is useful

Senior input at the point it matters.

A founder deciding when and how to build Customer Success
A leadership team redesigning the post-sale organisation
A business facing retention, adoption or expansion pressure
A Customer Success leader who needs an experienced sounding board

Start a conversation

What is the decision in front of you?

A short, confidential conversation is often the most useful place to begin.

Contact Peter